Store Policies
It is our policy to provide superior service. In the event of a problem or concern please contact us and we'll make every effort to correct it to your satisfaction.
Accepted Methods of Payment. We accept Paypal, Visa, Mastercard, and Discover. We also accept personal checks (with a 10-day hold for the check to clear).
Shipping Time. The time needed to ship merchandise will vary depending on the shipment's location and the particular time of year. Most orders ship within 48 hours. Customers should expect a 7-14 day delivery time.
Shipping Methods. Merchandise will be shipped using Ground Service where possible. In addition, some items may be shipped directly from the manufacturer to customers. They may opt to use a shipper of their choice.
Return Merchandise Policy. Our main priority is your satisfaction. We want you to be happy with your purchase experience. Because we care about your satisfaction, we offer a 30-day money back guarantee. If it becomes necessary to make a return, contact customer service to obtain a Return Authorization Number. Write the number clearly on the outside of the box. If the return is being made for reasons other than manufacturer's defect, return shipping is the responsibility of the customer. If the return is due to a defect, see below for more information. If you received a different product than initially purchased, the item must be returned with the following: - All original contents (product, manuals, instructions, etc.).
- Original packaging.
- Original invoice or receipt.
Manufacturers Defects. If a product appears to have a manufacture’s defect, contact Customer Service for instructions. Do not return products to us without first contacting us to receive instructions. If an item is to be returned to us due to manufactures defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package.
Once a return is authorized by our return department you should:
- Return the item to the address given to you by our return department.
- Write the Return Authorization Number clearly on the box or package.
- Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
Damaged Shipments. Damaged shipments from handling must be claimed with the freight carrier. If any cartons are missing or damaged, be sure to note this on the freight bill. If you notice concealed damage after the driver has left, keep all the packing and call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective products, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.
Important Information For Crosley Customers
Crosley provides a 90 day warranty on most items. Our policy is over and above the Crosley warranty and runs concurrently with the Crosley warranty, is that we will pick up and replace or repair items that are defective for up to 30 days from the time the item is received. It is important that you check all Crosley products as soon as possible after it's received. Replacements are sent after the defective item is received and inspected by us. This policy applies only to merchandise shipped within the continental US. International customers will need to follow the Crosley warranty procedures.
Note: It is the customer's responsibility to make sure the item is available for pickup. UPS makes 3 attempts to pick up a parcel. If they're unable to obtain the article after the 3rd attempt, the customer will be responsible for return shipping per the Crosley warranty. For the remainder of the warranty period you must follow the warranty card included with every Crosley product.
Items that are returned for reasons other than a manufacturer's defect are not covered by our policy and subject to a 15% restocking fee.
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